If you've forgotten your Mentimeter password, reset it at mentimeter.com/auth/reset_passwords. If you know your current password and want to change it, you can do so in the Password section of your Account settings. Note that the password reset link emailed to you is valid for only 20 minutes, and SSO-managed accounts cannot reset their password (see below).
How to change your password when you know your current one
Go to your Account settings.
Click the Password section to expand it.
Fill in the three fields: current password, new password, and confirm password.
Click the Change password button.
A confirmation appears at the top of the page saying "Password updated successfully". Your password is now changed.
How to reset a forgotten password
Go to the password reset page, or click Forgot password on the login page.
Enter the email address connected to your Mentimeter account and click Reset password.
You'll see the message "Reset password — Email sent. Check your email and continue by clicking the link received." You stay on the same page.
Check your inbox for the email from Mentimeter and click the link to set your new password. The reset link is valid for only 20 minutes — if it has expired, request a new link from the same reset page.
If you see "The email provided is not registered – perhaps you used another email address?" — there's no Mentimeter account connected to the address you entered. Try any other email addresses you may have signed up with. If you're unsure which address is on your account, contact us at hello@mentimeter.com.
If the reset email doesn't arrive: check your spam folder, and confirm the address you entered is the one on your account.
How to add a password if you signed up with Google
If you created your Mentimeter account by logging in with Google, your account has no password yet, but you can add one if you no longer want to log in through Google:
Go to the password reset page, it works even though your account doesn't have a password yet.
Enter the email address connected to your Mentimeter account, click Reset password, and follow the emailed link to set a password. The link is valid for 20 minutes.
For using several login methods side by side, see Combine multiple login methods for more flexibility and security.
Why can't I reset my password? (SSO accounts)
If your account is managed through your organization's Single Sign-On (SSO), you cannot reset or set a password; your login is managed by your organization. Contact your workspace Admins if you're having trouble logging in.
Still can't log in?
If the password reset process didn't work for you, contact us at hello@mentimeter.com. For other login problems, see What if I can't log in or access Mentimeter?