You can instantly download your receipt after completing a purchase. Additionally, all past receipts and issued invoices are readily accessible anytime in the Billing section of your account settings.
Please Note: Receipts and their corresponding invoices can only be accessed through the account used to make the purchase.
Downloading your receipt or invoice
You can download your receipt immediately after completing a purchase, and all past receipts and invoices remain available anytime in the Billing section of your Mentimeter account settings. Remember: you must be logged in to the account that made the purchase.
1. Log in to Mentimeter and click your profile icon in the top-right corner of the page. (If you haven't added a profile picture, this shows your initials.)
2. In the menu that opens, click Billing.
3. On the Billing page, scroll to the Billing History section. Each past transaction has an Open invoice link — click it for the purchase you want the receipt or invoice for. (An unpaid transaction shows Pay invoice instead.)
4. A payment confirmation opens in a new tab, showing the amount paid, the invoice number, payment date, and payment method, plus a link to view full invoice details. Click Download receipt to save the receipt as a PDF, or Download invoice to save the invoice as a PDF.
Can I edit the billing details on my receipt?
For legal reasons, billing information and VAT (value-added tax) numbers cannot be edited or added to a Mentimeter receipt after a purchase is finalized. What Mentimeter can do instead is credit the original invoice (cancel it out) and issue a new invoice with the updated billing details.
To update the billing details on a receipt or invoice, or if you forgot to add your VAT number during checkout, contact the Mentimeter Support Team at hello@mentimeter.com from the email address associated with the purchasing account, so we can verify the account and assist you.