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How to change the email address on your Mentimeter account

Changing the email address connected to your Mentimeter license.

You can change the email address connected to your Mentimeter account in the Email section of your account settings. You'll need access to the inbox of your new email address to complete the change, because a verification code is sent there. Exception: if you log in through your organization's Single Sign-On (SSO), you cannot change your email address yourself, see "Why can't I change my email address?" below.

How to change your email address

  1. Go to your account settings.

  2. Click the Email section to expand it.

  3. Enter your new email address in both fields. The two fields must match.

  4. Click the Change email button. You will be taken directly to a verification page

  5. Check the inbox of your new email address for a verification code from Mentimeter, and enter the code on the verification page.

    1. If the verification code doesn't arrive: check your spam folder, and confirm you typed the new address correctly in step 3.

The Email section of the Mentimeter account settings page, expanded to show two matching fields for entering a new email address and the Change email button.

The Mentimeter email verification page with a field for entering the verification code sent to the new email address."

Why can't I change my email address? (SSO accounts)

If you are part of an Enterprise workspace that uses Single Sign-On (SSO) to log in, you cannot change your email address yourself, your email is managed by your organization. To update it, contact your workspace Admins.

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