If you are running Mentimeter on a company network, security settings can sometimes limit the use of some features in Mentimeter. This may cause one or more of the following (and similar) issues:
- Inability to log into your Mentimeter account
- Presentations will not load
- Unable to see questions, in particular, quiz questions
If you are experiencing one or more of the following issues, please send the following information to your local IT support:
Ports 80 and 443 are required to be open for the following hosts:
www.mentimeter.com
www.menti.com
api.mentimeter.com
static.mentimeter.com
user-api.mentimeter.com
quiz-api.mentimeter.com
core-api.mentimeter.com
realtime-api.mentimeter.com
cdn.contentful.com
mentimeter-user-content.imgix.net
mentimeter-user-content.s3.amazonaws.com
It is also required that your browser and network support WebSockets over Https.
For more information about what is needed to run Mentimeter, please visit the Requirements page.