If you are unsatisfied with Mentimeter, you will be entitled to a full refund for your Mentimeter Basic or Pro subscription if you request it within 14 days of your purchase. Use this article to check whether you qualify for a refund, request one, and understand what happens to your account afterwards.
Can I get a refund for my Mentimeter subscription?
You can get a full refund for your Mentimeter subscription if:
You bought a Basic or Pro plan, billed monthly or yearly.
It is your initial purchase of that Mentimeter subscription.
You request the refund within 14 calendar days of the payment date.
The 14-day refund period applies only to your initial purchase. Upgrading your plan (for example, from Basic to Pro) or adding licenses to your subscription does not start a new 14-day refund period.
Can I get a refund after my subscription renews?
No. The 14-day refund period does not apply when your Mentimeter subscription renews automatically at the start of a new billing cycle.
To avoid an unwanted renewal charge, you can cancel automatic renewal before your current billing cycle ends. Your subscription stays active until the end of the billing cycle you have paid for.
Follow the steps in Cancel your Mentimeter subscription (turn off automatic renewal).
Requesting your refund
Only the account or workspace owner - person who purchased the Mentimeter subscription - can request a refund.
To request a refund:
Find the receipt or invoice for your purchase. See Download your Mentimeter receipt or invoice.
Email hello@mentimeter.com, or contact us through the chat in the Help Centre, within 14 days of your purchase.
Include the following in your refund request:
The email address of your Mentimeter account
Your receipt or invoice number
Your reason for requesting a refund (This helps us improve Mentimeter).
What happens after you request a refund?
When we process your refund for your Mentimeter subscription:
We will cancel your subscription, and your account moves to the Free plan immediately.
Your presentations stay in your account. Free plan limits apply, for example a maximum of 50 participants per month.
We refund the charge to the payment method you used for the purchase, and you will receive the amount in your bank account within a few days.