This article provides an overview of the most common issues and questions that can arise when using the PowerPoint add-in, along with their solutions.

My company has blocked access to the Office 365 Store. Can I still use the add-in?

The add-in is only available through the Office 365 Store. If you receive a message stating “Your system administrator has blocked add-ins from the Office Store”, you will need to reach out internally to check if add-ins can be made available by your admin.

Admins can use Centralized Deployment (Microsoft 365 Admin Center → Settings → Integrated apps) to push the Mentimeter add-in directly to specific users or groups. This works even with the store blocked. The add-in will then show up automatically in PowerPoint (no manual install is needed, though it can take up to 24 hours to appear). You can find Microsoft's instructions to do this here.

Unfortunately, we do not offer an alternative direct download if the Office Store is unavailable to you.

I can’t see the add-in in my PowerPoint app even after our IT-Admin has installed it for the whole organization. What should I do?

Try refreshing the add-in.

Be sure to double check if your set-up meets our requirements.

I receive an error message, stating “ADD-IN ERROR: The add-in is no longer supported in the application”. How can I resolve this?

This error message is an indication that your version of PowerPoint does not meet the requirements of our add-in. In this article you can find the minimal requirements to run the add-in.

Minimum PowerPoint versions that the add-in supports are:

You can check which version of PowerPoint you are using here:

For Mac:

For Windows:

After installing the add-in, the page is blank when we insert the add-in on a PowerPoint slide.

Log out of your Microsoft account in the PowerPoint application and then log in again. You can find detailed instructions on how to do this in this article. If this does not resolve your issue, please check what version of PowerPoint you are using, as it possibly does not meet the requirements of our add-in.

What about security? Will data from my PowerPoint presentation be stored somewhere?

The add-in does not read or store any of the content from your presentation. The add-in does require read and write access but this is only used to store an ID of the Mentimeter question added to the PowerPoint presentation.

Is it possible to embed a full presentation from Mentimeter when using the add-in?

No, that is not possible. For every Menti slide you want to present in your PowerPoint slide deck you will either have to create a new Menti or use a slide from an existing Menti.

I received an error message saying "We couldn't load the Menti slide". What should I do?

If you see this error message, you can follow these steps:

Can I use Menti hotkeys while using the add-in?

Hotkey commands are unfortunately not available when you are using the PowerPoint add-in.

While presenting you have the option to Show/hide results or Show/hide QR by hovering over the slide you are presenting and clicking on the icons:

If the QR code is covering your incoming results, you can simply click on the ‘X’ to close it again.

The add-in isn't working as expected. What should I try first?

If the Mentimeter add-in isn't working as expected in PowerPoint Desktop, log out and reinsert the add-in. Follow these steps in order:

If you use PowerPoint Online, the add-in does not work for your setup. PowerPoint Online is not supported. Check the requirements for running the PowerPoint add-in for the PowerPoint versions the add-in supports.
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I've tried re-adding the add-in and it still isn't working.

If logging out and reinserting the add-in did not resolve your issue, duplicate your presentation and rebuild the slides. Follow these steps in order:

If the issue continues after these steps, contact our support team with details of your PowerPoint version and the error you see.
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My PowerPoint file is stored in OneDrive or SharePoint and the add-in isn't loading properly.
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If your PowerPoint file is stored in OneDrive or SharePoint, download the file fully to your device before running the add-in. Follow these steps in order:

An online-only file can appear on your device without being fully downloaded. This causes delays or sync issues when the add-in accesses the file, especially with larger presentations. Downloading the file fully avoids this.

Couldn’t find the answer to your question? Feel free to reach out to our support team!