Adding your email domains in the "Domain Control" settings menu allows you to have better overview and control over your organization's workspace. After your email domains have been verified, you will be able to:

  • Set up and use SCIM - the ability to add and remove Mentimeter users directly from your identity provider

  • See how many Mentimeter users there are registered on your domains

  • Enable signup restrictions (Strict SSO) - restrict users from creating accounts with your email domains outside of your workspace (read more below)

  • See the users registered on your domains when managing members, including Free, Basic, and Pro users (coming soon)

  • Invite users registered on your domains to your workspace when managing members (coming soon)

Before you can start using our more advanced workspace functionality like SCIM and the possibility to see and invite other Mentimeter accounts registered on your organizations’ email domains, we will need you to first verify ownership of your email domains via a DNS TXT record.

How to verify your domain through DNS TXT record with Mentimeter:

  1. Go into your Team Settings page on Mentimeter.

  2. Click Domain Control.

  3. Add the domains you wish to verify ownership of.

  4. You will now receive an email with further instructions and your specific verification codes to enter on the DNS provider website.

If you haven’t registered your specific verification codes within 4 weeks of receiving your email, you will have to go through this flow again.

Domain Control is for your own safety when using Mentimeter so we can assure that your domain is owned and controlled by your organization and your organization alone.

Mentimeter workspace functionality depends on verified domains

SCIM

SCIM is the ability to add and remove Mentimeter users directly from your Identity provider or Active directory. Read more about SCIM here.

See and manage Mentimeter accounts registered on your domains in the Team Members page (coming soon)

Gain visibility of Mentimeter users that are signed up on your domains directly in the Team Members page as an admin, with the added functionality to invite these to your workspace.

Signup restrictions (Strict SSO)

If your workspace is using SSO, you also have the ability to restrict users from creating Mentimeter accounts on your verified email domains outside of your workspace.

If this sounds interesting and you want to find out more, please reach out to your contact person or our Sales team at Mentimeter here.

How to setup DNS TXT records

After you have added one or more domain names in Mentimeter the ownership verification process will start. You will have received an email containing the domain name, or if you registered more than one, a list of domain names. Next to each domain name in the email is a verification code. You will have to copy the verification code and paste it into a matching DNS TXT record for the domain name. If you don’t have a DNS TXT record for the domain name, then you must create a new one. Once you have completed these steps, the DNS provider will publish the verification code and Mentimeter will know you own the domain.

Going through these steps may seem difficult, but the process is not so complicated as it might seem, and we are here to help if you need support.

Below you can find detailed instructions on how to set this up for different services:

  • Amazon Web Service (Route 53)

  • Google Cloud DNS

  • Cloudflare DNS

  • General instructions for creating a DNS TXT record

Amazon Web Services (Route53)

Creating a DNS TXT record in AWS Route53

  1. Log into the Amazon Web Services Console and go to the Route53 Dashboard.

  2. On the Dashboard, click on the “Hosted zones” link. A new page will appear and show a list of your domains.

  3. Click on the domain name you want to verify ownership of. A new page will then appear and show a list of all DNS records.

  4. Click on the “Create record” button. A new page will appear with the title “Choose routing policy”.

  5. Select “Simple routing” and click “Next”. A new page with the title “Configure records” will appear.

  6. Click on the “Define simple record” button. A dialog box will appear.

  7. Fill in the following information in the dialog box:

    1. If you are registering a TXT record for a root domain, such as “example.com”, leave “Record name” blank. If you are registering a TXT record for a sub-domain (such as something.example.com), fill in the sub-domain part.

    2. Select “TXT” in the “Record type” dropdown list.

    3. Select “IP address or another value...” in the “Value/Route traffic to” dropdown list.

    4. Paste the verification code from the email in the text area beneath the “Value/Route traffic to” dropdown list.

    5. It is recommended to set “TTL” to 1 hour (3600 seconds) but not required.

    6. Click on the “Define simple record” button. The dialog box will close.

  8. Verify that the changes in the “Configure records” list are correct.

  9. Finish by clicking the “Create records” button.

Editing an existing DNS TXT record in AWS Route53

  1. Log into the Amazon Web Services Console and go to the Route53 Dashboard.

  2. On the Dashboard, click on the “Hosted zones” link. A new page will appear and show a list of your domains.

  3. Click on the domain name you want to verify ownership of. A new page will appear and show a list of all DNS records. Look at the list and see if there is an existing TXT record that matches the domain name you want to verify. Please note that the domain name must be an exact match to the domain name you want to verify. The type of the record is displayed in the “Type” column.

  4. Click the check box next to the domain name to select the TXT record. A sidebar should become available on the right side of the page.

  5. In the sidebar, click the “Edit record” button. The sidebar will enter Edit mode.

  6. The “Value” text area should contain one or more TXT records, separated by a comma. The records may be enclosed in quotation marks. Click on the text and move the cursor so it is between the last record and the last quotation mark (i.e. immediately ahead of the quotation mark). Type a comma (,) and paste the verification code from the email.

  7. Look at the “TTL” field. If it is set to, for example, 1 hour, then it may take up to 1 hour for the changes to take effect. If the value is higher, it may take a longer time. You can change this value if you like.

  8. Verify that the changes are correct.

  9. Finish by clicking the “Save” button.

Google Cloud DNS

Creating a DNS TXT record in Google Cloud DNS

  1. Log into the Google Cloud Console.

  2. Open the “Navigation menu” in the top left corner. Scroll down to “Network services” and select “Cloud DNS” from the submenu.

  3. Click a matching domain name under the “DNS Zones”.

  4. Click the “TXT” tab.

  5. Click “Add new record”.

  6. If you are registering a TXT record for a root domain, such as “example.com”, leave the “Host” field blank. If you are registering a TXT record for a sub-domain (such as something.example.com), fill in the sub-domain part in the “Host” field.

  7. Paste the verification code in the “Points to” field.

  8. Optionally modify the TTL or leave it as it is.

  9. Finish by clicking the “Save” button.

Editing an existing DNS TXT record in Google Cloud DNS

  1. Log into the Google Cloud Console.

  2. Open the “Navigation menu” in the top left corner. Scroll down to “Network services” and select “Cloud DNS” from the submenu.

  3. Click a matching domain name under the “DNS Zones”.

  4. Click the “TXT” tab.

  5. Select the TXT record you wish to edit and click “Edit”.

  6. In the “Points to” field, add a comma (,) at the end of the text and paste the verification code after the comma.

  7. Optionally modify the TTL or leave it as it is.

  8. Finish by clicking the “Save” button.

Cloudflare DNS

Creating a DNS TXT record in Cloudflare DNS

  1. Log into Cloudflare and go to the DNS app.

  2. Select the domain name you want to add a TXT record for.

  3. Click “Add record”.

  4. Choose a record “Type” and set it to “TXT”.

  5. If you are registering a TXT record for a root domain, such as “example.com”, leave the @ symbol in the “Name” field. If you are registering a TXT record for a sub-domain (such as something.example.com), fill in the sub-domain part in the “Name” field.

  6. Paste the verification code in the “Content” field.

  7. Set TTL to 1 hour (3600 seconds) or leave it as it is.

  8. Finish by clicking the “Save” button.

Editing an existing DNS TXT record in Cloudflare DNS

  1. Log into Cloudflare and go to the DNS app.

  2. Select the TXT record you wish to edit and click the “Edit” button.

  3. In the “Content” field, add a comma (,) at the end of the text and paste the verification code after the comma.

  4. Leave TTL as it is or change it to some other value if needed.

  5. Finish by clicking the “Save” button.

General instructions for creating a DNS TXT record

The following steps are general instructions for adding a DNS TXT record. Depending on the DNS provider the actual steps may vary but, in general, they should be the same.

  1. Copy the verification code from the email you received from us.

  2. Log into your DNS provider and find the DNS record for your domain.

  3. Add a new DNS record for the domain. For the type, select “TXT” record.

  4. Type in the relevant information in the “Name/Host/Alias” field or leave it blank or type in the @ symbol. You may need to type in a domain name, such as “example.com” or “something.example.com” or part thereof. Information on the screen may indicate what you need to enter.

  5. In the “Value/Answer/Destination” field paste in the verification code.

  6. Set TTL (Time to Live) to 3600 seconds (1 hour) or leave it blank or leave the default value.

  7. Save the record. Changes will now be published by the DNS provider. Depending on the value of the TTL field, changes may take some time to propagate and take effect.

Frequently Asked Questions

Q: If I verify a root domain (e.g. mycompany.com) do I also need to verify the subdomain (e.g. another.mycompany.com)?

A: When registering a root domain (e.g. mycompany.com) it will include all the subdomains associated with it. Once ownership of the root domain has been verified, any subdomains of that domain will be automatically verified. Please note that this same rule applies if you add a subdomain only (that is, the subdomains of that verified subdomain will be automatically verified).

Q: Can several workspaces verify the same domain?

A: No, only your workspace will have control and be able to manage your verified domains.

Q: What happens if I do not verify the domain within the 4 week period?

A: The key we will email you will simply stop working, this is due to security reasons. Please go through the flow and submit your domains again and we will send you a new email with new keys.

Q: What happens if I remove a verified domain?

A: You won’t be able to use the dependent functionality described under the “Mentimeter workspace functionality dependent on verified domains” section and another workspace will be able to add the domain for control.

Q: What is a verification code and a DNS TXT record?

A: If you own a domain name, then these are often managed for you by your IT department or a domain name registrar. DNS stands for Domain Name Service and is the system that allows, for example, web browsers to know where a particular domain name is located. It is like a public address book for the Internet. The DNS TXT record allows domain administrators to add text information to DNS records and is often used to verify ownership of domain names. By providing you with a verification code to add to a DNS TXT record, we can safely and securely verify that you own that domain.

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