Our subscriptions (both Basic and Pro plan) will renew automatically after 1 year. If you would like to have it only for 1 year, do reach out to us within the year to let us know that you would like to make a cancellation.
The cancellation only cancels the auto-renewal - you can of course still use Mentimeter until the end of the year! Therefore, you can make the cancellation request whenever you like.
Should you need to cancel your account completely, you can cancel your auto renewal in the Account > Subscriptions tab you will see on your dashboard when you log into your Mentimeter account. If you wish to request a refund, please reach out to us at firstname.lastname@example.org, stating your reasons why you are not satisfied with the service.