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Single Sign-On (SSO) FAQ
Single Sign-On (SSO) FAQ

Frequently Asked Questions

Jennifer avatar
Written by Jennifer
Updated over a week ago

Once connected with SSO, you will gain access to Mentimeter's paid features.

If you have questions on how to use your Mentimeter account with Single Sign-On, keep reading below.

Note: The instructions below only apply if you want to join the workspace as a paid member and occupy a license. If you wish to join the workspace as a free Member Lite user, you will need to reach out to your subscription owner or admin to request an invitation.


Q: My organization has a Mentimeter subscription with SSO, how can I join?

A: If you already have a free Mentimeter account:

If you are not using your organizational email address you will need to change your email first.

  • Follow the link provided to you or click  'Login with SSO' and find your team. 

  • You will be re-directed to login through your organisation site with your organisation credentials.

  • You will be logged into your Mentimeter account and you can continue using Mentimeter as before

A: If you don’t have a Mentimeter account:

  1. Follow the link provided to you or click 'Login with SSO' and find your team. 

  2. You will be re-directed to log in through your organisation site with your organisation credentials.

  3. We will automatically create you a Mentimeter account and make you part of the team subscription.

A: If you have a paid Mentimeter subscription

  1. Follow the link provided to you or click 'Login with SSO' and find your team.

  2. You will be re-directed to login through your organisation site with your organisation credentials.

  3. You will receive a pop-up asking you to confirm if we can cancel your individual license to join your Organization account - Select "Join Team" and your individual license will be automatically cancelled.

  4. Please keep in mind we do not automatically process a refund when we cancel your individual license - Reach out to us at hello@mentimeter.com for assistance with a refund.

  5. You will be logged into your Mentimeter account and you can continue using Mentimeter as before.

Reach out to us at hello@mentimeter.com and we will help you join your organisation team and subscription.

Q: Can I integrate an external presentation with Mentimeter?

A: Yes, you can use these integration options with SSO.

Q: Can sign in using my email and password?

A: No, once the account is connected with SSO, the option to login with email and password will no longer be available.

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